Getting Setup:
Check Gasket
Check to ensure the clear silicone gasket is in place before using to prevent any leaks. Hand wash jug /dispenser and filter components with a mild detergent (non-abrasive cleaners). Rinse well. Keep the filter away from soap and hot water.
Attaching Filter and Orienting Reservior
Screw pitcher /dispenser filter back onto your reservoir.
Make sure the lid fits securely on the pitcher / jug. Sometimes the top reservoir gets turned around when you take it out. Turn the reservoir around 180 degrees. The flat side of the reservoir goes towards the direction of the spout. Then it should fit on snugly.
NOTE: It is not necessary to line up reservoir holes with filter holes.
Flushing Your Filter
Fill the reservoir with cold tap water. Discard the first two jugs of filtered water or use on house plants. This is to remove any loose carbon fines. For the Epic dispenser, only one reservoir of water should be discarded.
Note: In areas known to have high sediment in the source water, (typically near costal cities) it is recommended to let the faucet run for 15-30 seconds to flush pipe sediment before filling up your pitcher/dispenser.
Starting Your Timer
Hit start on your digital timer to begin the 90 day countdown. The digital timer on the lid of your jug / dispenser notifies you of when you should think about replacing the filter. The timer is set for 90 days as just a reminder. Depending on use and water quality, the filter may last longer than 90 days, (or, even shorter in some circumstances). The timer will flash after 90 days to remind you about the filter. If your filter is still working after six (6) months, we recommend changing it to ensure maximum filtration.
Filter Life:
One person - 4-5 months. Two people - 3 to 4 months. Family - 2 to 3 months.
If your timer breaks or malfunctions contact our support team- Support@epicwaterfilters.com
Resetting Your Timer
When adding a replacement filter in the future, press the “Start” button for eight (8) seconds until the display does not flash anymore. The system will then reset and the timer will start again. To shut off the timer, press “Start” for three (3) seconds. The frame will flash three (3) times and the timer will shut off. To turn the timer back on, just do the opposite and press the “Start” button for three (3) seconds.
Note: Do not soak lid underwater. The digital timer is water resistant, not waterproof. Do not place lid in dishwasher. To clean lid, wipe down with damp cloth.
Dispenser Spigot Install
This is your water dispenser spigot. You will notice a small white silicone “O-Ring” near the threads of your spigot. This O-Ring is very important and can cause your dispenser to leak if not properly installed flush against the dispenser side wall.
Step 1. Make sure the O’Ring is seated against the spigot side wall. You do this by simply pushing your finger against it to make sure it is flat and seated properly. Sometimes in transit, they can become dislodged or twisted. Make sure the surface of the “O-Ring" is clean and dry as well as the mounting surface of the Dispenser.
Step 2. When attaching the spigot to your dispenser, make sure the collar is screwed on snug. Most customer service issues on this product are from a spigot not being tightened.
DOES IT FEEL SNUG? SNUG IT A BIT MORE! ;)
Pure Filter
Designed specifically for city tap water, the Epic Pure Filter is your go-to solution for removing the most common and most concerning contaminants found in municipal systems. It crushes pollutants like fluoride, lead, chlorine, PFAS (“forever chemicals”), microplastics, and heavy metals, giving you crisp, great-tasting water you can trust. Recognized as CNN’s “Best Tested” and the EWG’s “Best Overall”, the Pure Filter is independently tested and verified to remove up to 99.9% of tap water contaminants, including trace pharmaceuticals and other emerging threats.
With a long-lasting 150-gallon filter life, the Pure Pitcher offers convenience without compromise. Whether you’re ditching single-use plastic or avoiding sugary drinks, this pitcher supports a healthier lifestyle and a more sustainable planet. It’s an everyday hydration essential backed by science, built with BPA/BPS-free materials, and covered by our lifetime warranty. Ideal for families, apartment living, or anyone ready to take control of their water quality!
Nano Filter
The Nano XP Filter is Epic Water Filters’ next-generation solution for advanced under-sink filtration, engineered to deliver exceptional contaminant removal with improved flow and longevity. Featuring 0.70 square feet of dual-layer nanofiber media, it offers significantly more surface area than the original Nano filter, resulting in higher flow rates and less frequent clogging. Its optimized pleat design ensures even distribution and maximum contact time with water, preventing inner pleats from blinding off, a common issue in older filter designs.
What truly sets the Nano XP apart is its electropositive charge, which enables it to capture submicron particles like bacteria, viruses, and cysts, making it an ideal choice for those on well water systems or looking to prepare for emergency situations where microbial contaminants are a concern. Despite its powerful filtration capabilities, it maintains a low pressure drop for smooth, consistent flow. The Nano XP also features a replaceable inner cartridge, allowing users to change just the filter media instead of the entire housing, thus reducing waste and long-term costs. Whether you’re looking for everyday protection or reliable backup in uncertain conditions, the Nano XP delivers clean, safe water when it matters most.